Refund and Cancellation Policy

Fair, Transparent, Customer-First

Cancellation Policy

Cancellation requests must be submitted via our contact form or customer support
Requests received 7 business days before service period end will be processed for the next period
Partial month services are not refundable

Refund Guidelines

Refunds are issued to the original payment method
Installation charges are non-refundable
Refund processing takes 7-10 business days

Conditions for Refund

Refunds may be issued in cases of:

Consistent service interruptions
Failure to meet committed service levels
Technical issues beyond customer control

Note: All refund requests are subject to review and verification by Poly Informatics customer support team.