Terms & Conditions

Our Commitment to Transparency

Service Terms

All plans are prepaid and non-refundable
Installation charges are additional for fiber connections
GST at 18% is not included in tariff and is payable extra

Speed and Performance

Committed speeds are guaranteed up to the LAN port. WiFi speeds may vary based on:

Customer premises coverage
In-house device performance
Environmental factors

Modification of Services

Poly Informatics reserves the right to:

Modify or withdraw service plans
Change pricing structures
Alter promotional campaigns

User Responsibilities

Maintain equipment provided by Poly Informatics
Report technical issues promptly
Comply with acceptable use policies

Important: All plans and services are subject to change without prior notice.