Refund Policy

1. Eligibility for Refund

Refunds may be applicable under the following circumstances:

• Service unavailability for an extended period beyond acceptable SLAs.
• Double billing or overcharging due to a technical error.
• Cancellation of service before installation and setup has commenced.

2. Non-Refundable Items

The following charges are strictly non-refundable:

• One-time installation or activation fees once the service is live.
• Charges for router or modem equipment that has been unboxed or used.
• Service disruptions caused by user equipment, power failures, or acts of God.

3. Refund Process

To request a refund, please contact our support team at admin@polyinformatics.in with your account details and reason for the request. Our billing team will review your case within 3-5 business days.

4. Refund Timelines

Approved refunds will be processed and credited back to the original method of payment within 7-10 business days, depending on your bank or credit card issuer.